This policy explains when you can get a refund on PlayClash. It is part of our Terms of Service.
1. Venue bookings — the standard
Unless a venue publishes a different policy on its listing, this is what applies:
- Free cancellation up to 24 hours before the slot start time — you get a full refund of the booking amount within 3–10 working days to the payment method you used.
- Within 24 hours of the slot — the venue retains a 50% late-cancellation fee; the remaining 50% is refunded to you.
- No-show — no refund.
Every booking screen shows the exact cancellation terms for that slot before you confirm. If a venue sets a stricter or more lenient rule, that rule applies instead of the standard.
2. Venue cancels your booking
If the venue cancels your confirmed booking (bad weather, maintenance, double-booking at their end), you receive a full refund to the original payment method and we offset the venue's commission against future bookings.
3. Service disputes
If the venue was unusable (equipment broken, pitch flooded, access denied), raise a dispute from the booking screen within 24 hours of the slot. Our support team reviews the evidence (your photos, the venue's response, timestamps) and decides within 72 hours. If we uphold the dispute, you get a full or partial refund per the finding.
4. Payment errors
Double charges, failed bookings that still took payment, or any discrepancy between what the app said and what your card statement shows: write to [email protected] with your request ID (every receipt has one). We investigate and refund within 10 working days.
5. Chargebacks
Before raising a chargeback with your bank, please contact us first. Most disputes are resolved faster through the in-app route. A chargeback we successfully contest will not change the outcome; one you win still closes the matter on our side.
6. How refunds are paid
- Stripe payments (card, Apple Pay, Google Pay) — refunded to the original card, usually visible within 3–10 working days.
- PayFast Pakistan (JazzCash, Easypaisa, local cards, bank transfer) — refunded to the wallet or bank account the booking was paid from, within 7–15 working days.
- We do not refund to a different payment method unless the original one is closed or unavailable.
7. Not refundable
At launch, PlayClash does not sell any non-refundable product. If this changes, we will update this policy and the item's purchase screen will say so clearly before you buy.
8. Contact
Write to [email protected] with your request ID.