How can we help?

Answers to common questions, or tell us what went wrong.

Frequently asked questions

How do I book a venue?

Open Venues, pick a ground, choose a free slot and confirm. Free cancellation up to 24 hours before the slot unless the venue says otherwise.

How do challenges and match results work?

Send a challenge from a player or team profile. After the match both sides confirm the score; if you disagree, open a dispute from the match.

How is my rating calculated?

Each sport has an Elo rating that moves after confirmed matches: beating stronger opponents earns more.

How do I make my account private?

Settings → Privacy → Private account. New followers then need your approval.

Someone is bothering me. What can I do?

From their profile menu you can Restrict, Mute or Block them, and Report anything that breaks the rules. Hidden words keep unwanted comments off your posts.

How do I secure my account?

Turn on two-factor authentication in Settings → Security, keep login alerts on, and log out devices you don't recognise.

How do I download or delete my data?

Settings → Download my data sends you a file. Settings → Delete account starts a 30-day window in which you can still restore it.

Videos use too much data. Can I stop that?

Turn on Data saver in Settings → Accessibility & data. On mobile data videos then wait for a tap.